Software Engineering Lead Analyst - HIH - Evernorth

Evernorth is seeking a Software Engineering Lead Analyst to join their innovation hub in India. The successful candidate will contribute to the development of world-class solutions using the latest technologies and development techniques. The role involves leading roadmap and strategy presentations, participating in the full SDLC, and designing solutions to enhance IT service requests.

Requirements

• SME in ServiceNow system applications and custom applications.
• Create, maintain, and enhance Incident Management, Problem Management, Service Request Management, Service Catalog, Knowledge Management, Self-Service Portals
• Create and configure Business Rules, UI Policies, UI Actions, Client Scripts, and ACLs including advanced scripting
• Proven experience as a ServiceNow Developer with expertise in Flow Designer
• Build and maintain automated workflows using Flow Designer
• Optimize and troubleshoot existing workflows to ensure efficiency and scalability
• Experience designing, building and maintaining integration using Integration Hub, REST, SOAP web services
• Experience in Email notifications
• Responsible for standard configuration, user administration, security, workflow, data management and integrations
• Activate a plug-in, build reports, gauges, and homepages
• Set up Service Level Agreements (SLAs) and monitor SLA workflows
• Aiding in translating business requirements into technical requirements
• Experience working in Agile/Scrum methodologies