Software Engineering Lead Analyst - HIH - Evernorth

Evernorth is seeking a Software Engineering Lead Analyst to join their innovation hub in Hyderabad, India. The successful candidate will contribute to the company's technology strategy, work with architects and developers, and provide hands-on support for end-users. The role involves designing solutions, developing workflows, and troubleshooting custom applications using ServiceNow.

Requirements

• SME in ServiceNow system applications and custom applications
• Create, maintain, and enhance Incident Management, Problem Management, Service Request Management, Service Catalog, Knowledge Management, Self-Service Portals
• Create and configure Business Rules, UI Policies, UI Actions, Client Scripts, and ACLs including advanced scripting
• Proven experience as a ServiceNow Developer with expertise in Flow Designer
• Build and maintain automated workflows using Flow Designer
• Optimize and troubleshoot existing workflows to ensure efficiency and scalability
• Experience designing, building and maintaining integration using Integration Hub, REST, SOAP web services
• Experience in Email notifications
• Responsible for standard configuration, user administration, security, workflow, data management and integrations
• Activate a plug-in, build reports, gauges, and homepages
• Set up Service Level Agreements (SLAs) and monitor SLA workflows
• Aiding in translating business requirements into technical requirements
• Experience working in Agile/Scrum methodologies