Software Engineering Lead Analyst - HIH - Evernorth

Software Engineering Lead Analyst role is a crucial member of the ServiceNow team, performing hands-on support for end-users, day-to-day maintenance, planning, and testing system upgrades. The role involves coaching other team members on best practices, troubleshooting advanced custom applications, and working with architects, developers, and other product members to fulfill updates, fixes, and new features within key applications.

Requirements

• SME in ServiceNow system applications and custom applications.
• Create, maintain, and enhance Incident Management, Problem Management, Service Request Management, Service Catalog, Knowledge Management, Self-Service Portals
• Create and configure Business Rules, UI Policies, UI Actions, Client Scripts, and ACLs including advanced scripting.
• Proven experience as a ServiceNow Developer with expertise in Flow Designer.
• Build and maintain automated workflows using Flow Designer
• Optimize and troubleshoot existing workflows to ensure efficiency and scalability.
• Experience designing, building and maintaining integration using Integration Hub, REST, SOAP web services
• Experience in Email notifications.
• Responsible for standard configuration, user administration, security, workflow, data management and integrations.
• Activate a plug-in, build reports, gauges, and homepages
• Set up Service Level Agreements (SLAs) and monitor SLA workflows
• Aiding in translating business requirements into technical requirements
• Experience working in Agile/Scrum methodologies