Solution Architect - Customer Workflows (West Region)

NewRocket is seeking a Solution Architect for its Customer Practice to lead the delivery of ServiceNow solutions and services. The ideal candidate will have 8-12 years of experience in application development and 3+ years of ServiceNow platform experience.

Requirements

• 8-12 years of experience in application development at a SaaS, PaaS, or Enterprise Software Development Company.
• 3+ Years of ServiceNow Platform Experience with an in-depth understanding of ServiceNow architecture.
• Experience within product areas such as CSM, FSM, FSO, TNI on the ServiceNow Platform, preferably with experience with Order Management for Customer Service Management
• Passion in engineering science and technology.
• Collaboration with customers is something you love to do! Including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Strong problem-solving skills and the ability to simplify complex situations.
• Fundamental understanding of the CSM data model (Accounts, Contacts, Cases, Entitlements, etc.).
• Experience with documentation software (e.g., Microsoft Word, Excel, PowerPoint, Lucidchart).
• Adapts quickly in a fast-paced environment!
• Proven ability to consult as a key technical resource leading the development and delivery of ServiceNow solutions in client environments
• Knowledge of ITIL, minimum Foundation and/or CSDM, Common Service Data Model.
• Proficient in one of the following product lines: CSM, HR, ITBM, ITOM, Performance Analytics, SecOps, or Software Asset Mgmt.
• Fundamental understanding of the key technologies relevant to the ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS
• Strong scripting skills in the ServiceNow platform using JS: Business Rules, Client Scripts, UI Actions, UI Pages, Angular JS, Jelly, etc.
• Experience implementing systems using the Agile/Scrum methodology
• Education & Certifications
• BA/BS degree in Business Administration or technology related field preferred, or equivalent experience
• ServiceNow Certified System Administrator (CSA) required, current or obtain within 6 months.
• Certified Implementation Specialist (specific domain area) required, current or obtain within 6 months
• ServiceNow Pre-sales accreditations
• ServiceNow Micro-certs, nice to have!

Benefits

• Benefits and perks may vary based on the actual company policies and can include such things as:
• Health insurance
• Retirement savings
• Flexible work arrangements
• Professional development opportunities
• Recognition and rewards for employees' achievements
• Inclusive and diverse work environment
• Equal opportunity employer and affirmative action