.svg)
ServiceNow
Solution Architect, CSM
ServiceNow Solution Architect, CSM in Dallas, TX. Lead AI-first implementations for enterprise customers. Requires 6+ years ServiceNow architecture, AI/ML expertise, production deployment experience, and relevant certifications (CSA, ITSM, HRSD, CSM preferred).
The Mothership
Senior
ServiceNow Role Type:
Implementer
ServiceNow Modules:
Customer Service Management
Human Resources Service Delivery
IT Service Management
Predictive Intelligence
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Human Resources
Certified Implementation Specialist - IT Service Management
Certified System Administrator
Job description
Posted on:
November 18, 2025
ServiceNow is seeking a Solution Architect, CSM to partner with the Customer Excellence Group - Strategy & Product - Catalyst Center of Excellence to deliver a transformational AI-first implementation and adoption experience for ServiceNow's customers.
Requirements
- 6+ years of ServiceNow product/solution architecture (AI/ML experience on the ServiceNow Platform is preferred)
- ServiceNow Certified System Administrator and other ServiceNow Certified Implementation Specialist certifications (ITSM, HRSD, or CSM) are preferred
- Experience putting ServiceNow enterprise implementations and deployments into production is a must-have
- At least 5 years of experience in a technology advisory or enterprise implementation role, with a focus on Artificial Intelligence, Machine Learning, or Data Science, is preferred
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance
Requirements Summary
6+ years of ServiceNow product/solution architecture experience, with a focus on AI/ML, and experience putting ServiceNow enterprise implementations into production
