Solution Architect, CSM

ServiceNow is seeking a Solution Architect, CSM to partner with Platform and Product teams to deliver an AI-first implementation experience for ServiceNow's customers. The role focuses on creating agentic AI-first setups, driving adoption, and establishing standardized workflows. This position contributes to a fast-growing Enterprise AI company with a global impact.

Requirements

• 6+ years of ServiceNow product/solution architecture (AI/ML experience on the ServiceNow Platform is preferred)
• ServiceNow Certified System Administrator and other ServiceNow Certified Implementation Specialist certifications (ITSM, HRSD, or CSM) are preferred
• ServiceNow Certified Technical Architect or ServiceNow Certified Master Architect certifications are preferred
• Experience putting ServiceNow enterprise implementations and deployments into production is a must-have
• At least 5 years of experience in a technology advisory or enterprise implementation role, with a focus on Artificial Intelligence, Machine Learning, or Data Science
• Proven track record of driving customer satisfaction through innovative technology solutions on the ServiceNow platform
• Excellent communication and interpersonal skills
• Strong analytical and problem-solving skills
• Ability to work effectively in a fast-paced environment
• Familiarity with Agile methodologies and experience working in an Agile environment
• Strong problem-solving skills and ability to work independently or as part of a team
• Strong industry connections and network, with the ability to leverage relationships to drive business growth and partnerships
• Customer-focused mindset and commitment to delivering high-quality results

Benefits

• Health plans
• 401(k) Plan with company match
• Flexible spending accounts
• ESPP
• matching donations
• flexible time away plan and family leave programs
• competitive On Target Earnings (OTE) incentive compensation structure