Solution Architect (OTM Expert)

We are seeking a Solution Architect with expertise in OTM to consult with customers on implementing ServiceNow's OT solutions. The role requires a deep understanding of AI, ITOM ServiceNow modules, and OT protocols.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• Industry domain expertise in ITOM ServiceNow modules.
• Familiarity with Purdue Model and ISA-95/IEC 62443 segmentation concepts.
• Familiarity with virtualization and hypervisors (VMware ESXi, Hyper-V, KVM).
• Deep understanding of ICS/OT protocols (Modbus, DNP3, IEC 60870-5-104, OPC UA/DA, Profinet, EtherNet/IP, Siemens S7, BACnet, etc.)
• Working knowledge of NERC CIP, NIST CSF, ISA/IEC 62443, C2M2 or industry-specific frameworks
• Understanding of security zoning, segmentation, and zero-trust concepts in OT
• Experience configuring network data feeds (mirror ports, taps, ERSPAN) and validating data visibility
• 8+ years experience as part of a professional services organization; or equivalent education/experience.
• Controls engineering or OT network security background a plus.
• Ability to travel up to 50%.
• Creative with comfort running projects independently.
• Success driving complex issues through analysis and resolution.
• Experience working collaboratively.
• ServiceNow certifications in aligned workflow.
• Vast and varied experience across leading Technology software platforms

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance