Spec, IT Infrastructure Support

IT Infrastructure Support Specialist deploy and support the systems and technologies required by corporate, manufacturing, and distribution center users in a global enterprise environment. In addition to supporting all technology needs of Polaris employees, IT Infrastructure Support Specialist may also assist in providing local hands-on support for corporate tier 3 IT teams.

Requirements

• Assess and prioritize daily work based on outstanding Worldwide Service Desk issues
• Ticket and time tracking using our ITSM solution, ServiceNow
• Provide rapid-response support to all distribution centers, corporate offices, and manufacturing facilities
• Support of devices such as laptops, desktops, handheld barcode scanners, custom workstations, label printers, and other proprietary technology
• Support of Windows based operating systems and Microsoft Office applications as well as other out of the box and developed software packages
• Administration of Active Directory and O365 for all user and end-user system objects
• Provide local hands-on support for corporate tier 3 IT teams including problem reporting and resolution for distribution centers, corporate offices, and manufacturing facilities
• Maintain ongoing computer refreshes and setups
• Create documentation, standard work, and knowledge base articles
• Act as a local resource for Worldwide Service Desk projects
• Participation in after hours on-call support may be required

Benefits

• Competitive compensation
• Market-leading profit-sharing plan
• Employee Stock Ownership Plan
• Discounted employee stock purchases plan
• Generous matching contribution to 401(k)
• Financial wellness education and consultation
• Health, dental, and vision insurance
• Wellness programs
• Paid time off
• Gym & personal training reimbursement
• Life insurance and disability offerings