Specialist

R1 RCM India is looking for a Specialist to lead a team of senior associates in managing digital workforce (bots/automations) for a revenue cycle portfolio. The role involves ensuring smooth transition of bots from dev to production environment, managing escalation of issues, and periodic reporting of bot performance indicators.

Requirements

• Graduation/Equivalent in any discipline (Desirable BCA/B.Sc. (CS)/ B.Tech)
• Overall 6-8 years' experience
• 2+ years of experience in RPA support management (Automation Anywhere and/or UiPath, Blue Prism or any other tool)
• 2+ years of experience with a variety of RPA tools and technologies
• Experience with US Healthcare (Preferably Revenue cycle management or Insurance)
• Demonstrated expertise in managing production support teams
• Excellent written and verbal communication skills
• Ability to quickly learn new tools/process and adapt to new challenges
• Strong knowledge of MS-Office (Excel & PowerPoint)
• Stakeholder management & time management skills
• Strong knowledge of automation/macros/SQL/bots (digital workforce)
• Understanding of workflow-based logic and ability to both understand a business process from a workflow diagram and to conceptualize it as an automated solution
• Certification in RPA tools, Scrum, Project Management (Desirable)
• Incident/Change management using ServiceNow (ITIL) and JIRA/Kanban framework. Preferred ITIL/ITSM certification
• A self-starter who delivers high quality work and can adapt to new challenges
• Strong business acumen & Good troubleshooting skills

Benefits

• valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world
• culture of excellence that drives customer success and improves patient care
• competitive benefits package