Specialist I, Customer Engineering

The Specialist I, Customer Engineering for the Education Services team is a full-time technical resource staffed onsite at our customer locations. They are responsible for working closely with clients and cross-functional support teams to manage, support, and maintain the technology used by these customers.

Requirements

• Associate degree in Information Technology or equivalent experience.
• MS-900 or equivalent experience with willingness to obtain MS-900 Cert within 12 months of hire.
• Associate Google Workspace Administrator or equivalent experience with willingness to obtain the Cert within 12 months of hire.
• Microsoft Certifications preferred but not required.
• Professional Networking Certifications are preferred but not required.
• Minimum of 2 years related hands-on work experience.
• Apple computer hands-on experience is a plus.
• Work experience must include user support and troubleshooting with experience in configuration and setup of systems and devices.
• Experience working directly with end-users.
• Experience working in ServiceNow Ticketing system is a plus.

Benefits

• Medical, dental, life, and disability insurance options
• Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments
• Team member tuition assistance programs
• Paid vacation time and paid holidays annually