Specialist IS Bus Sys Analyst - Configuration Management

Join Amgen's Mission of Serving Patients. Amgen is seeking a Specialist IS Business Systems Analyst to serve as the Product and Process Owner for Configuration Management (CMDB) and IT Asset Management (ITAM) processes within the ServiceNow platform.

Requirements

• Doctorate degree / Master's degree / Bachelor's degree and 8 to 13 years of experience in Computer Science, IT or related field
• Configuration Management Expertise: Solid understanding of CMDB principles, service modeling, CI lifecycle, and ITIL-based configuration management practices.
• ServiceNow CMDB & ITAM Knowledge: Hands-on experience managing and improving Configuration and Asset Management modules within ServiceNow.
• Data Quality & Governance: Ability to define and monitor data quality metrics, reconciliation rules, and process controls to ensure CMDB accuracy.
• Process Documentation & Requirements Gathering: Strong skills in documenting processes, mapping data flows, and translating business needs into actionable requirements.
• ITIL v3/4 Foundation Certification (mandatory)
• ServiceNow Certified Implementation Specialist (CMDB/ITAM) (preferred)
• Certified Service Asset and Configuration Manager (CSAM) (preferred)
• Scaled Agile Framework (SAFe) for Teams (preferred)

Benefits

• Competitive benefits
• Comprehensive Total Rewards Plans
• Collaborative culture
• Inclusive environment
• Equal Opportunity employer