Specialist IS Bus Sys Analyst - Demand Management

Amgen is seeking a Specialist IS Bus Sys Analyst to serve as the Demand Manager and Communications Specialist for the ServiceNow and Global Service Desk product teams. The ideal candidate will have solid experience in demand and portfolio management, communication planning, and product delivery alignment in complex, multi-functional environments.

Requirements

• Doctorate degree / Master's degree / Bachelor's degree and 8 to 13 years of experience in Computer Science, IT or related field
• Demand Management Experience: Solid understanding of demand intake and prioritization processes across IT product teams.
• Stakeholder Engagement & Communications: Skilled in drafting and delivering stakeholder-facing communication strategies, especially in support of IT system and process changes.
• Work Intake & Portfolio Planning: Experience handling or coordinating product backlogs, requests, and capacity planning activities using tools like ServiceNow, JIRA.
• Product Alignment: Ability to connect requests and customer needs to team roadmaps, delivery landmarks, and strategic objectives.

Benefits

• competitive and comprehensive Total Rewards Plans that are aligned with local industry standards
• collaborative culture