Specialist IS Bus Sys Analyst - Demand Management

Join Amgen's Mission of Serving Patients as a Specialist IS Bus Sys Analyst - Demand Management. Develop and handle structured communication plans to support change readiness, adoption, and awareness of product enhancements and process improvements.

Requirements

• Solid understanding of demand intake and prioritization processes across IT product teams.
• Skilled in drafting and delivering stakeholder-facing communication strategies, especially in support of IT system and process changes.
• Experience handling or coordinating product backlogs, requests, and capacity planning activities using tools like ServiceNow, JIRA.
• Ability to connect requests and customer needs to team roadmaps, delivery landmarks, and strategic objectives.
• Experience supporting or performing organizational change and readiness activities in a large enterprise environment.
• Ability to create and interpret dashboards, demand reports, and communications effectiveness metrics.
• Understanding of Agile delivery models and the role of demand management within Agile/SAFe portfolios.
• ITIL v3/4 Foundation Certification (preferred)
• SAFe Product Owner/Product Manager (preferred)
• ServiceNow Fundamentals or Certified System Administrator (preferred)
• Project or Portfolio Management Certifications (e.g., PMP, PPM) (nice to have)

Benefits

• Competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.