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Amgen
Specialist IS Bus Sys Analyst - Service Desk Automation
Amgen seeks Specialist IS Bus Sys Analyst for Service Desk Automation in Hyderabad. Lead Virtual Agent/chatbot product ownership, define roadmap, collaborate on ITSM integration & ServiceNow workflows. Requires 8-13 yrs IT experience, advanced degree.
Direct Hire
Senior
ServiceNow Role Type:
Application Developer
ServiceNow Modules:
IT Service Management
Service Catalog
Virtual Agent
ServiceNow Certifications (nice to have):
Certified Application Developer
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
July 26, 2025
Join Amgen's Mission of Serving Patients as a Specialist IS Bus Sys Analyst - Service Desk Automation. This senior-level role will serve as the Product and Process Owner for Self-Service Automation solutions, including the Global Service Desk Virtual Agent (Chatbot).
Requirements
- Act as Product Owner for Amgen's Virtual Agent and self-service automation platform
- Define the roadmap and backlog for Virtual Agent enhancements
- Collaborate with Global Service Desk leadership to identify top call drivers and automation opportunities
- Partner with ServiceNow developers and UX designers to create conversational flows
- Ensure automation use cases align with ITSM processes and integrate seamlessly with the broader service catalog and request workflows
Benefits
- Competitive base salary
- Comprehensive Total Rewards Plans
- Equal opportunity employer
- Accommodation for individuals with disabilities
Requirements Summary
8-13 years of Computer Science, IT or related field experience, Doctorate degree / Master's degree / Bachelor's degree
