Specialist, Service Management

Join our company Animal Health Manufacturing Division IT Digital Foundational Services Team and be at the forefront of innovative health solutions. We are looking for a Lifecycle Management Specialist who will play a crucial role in supporting our manufacturing sites by providing valuable insights through data analytics.

Requirements

• Meet with customers and stakeholders to gather requirements; identify opportunities and develop data sets that can be used to illuminate and monitor current and future states.
• Develop a deep understanding of the data sources and data models.
• Create data sets using local desktop tools or enterprise data platforms such as AWS Redshift.
• Maintain documentation of new and existing analysis.
• Meet with stakeholders from Enterprise teams and Manufacturing sites to support their programs and identify opportunities for data analytics to improve outcomes.
• Support end users at manufacturing sites in the management of their data through ServiceNow.
• Develop dashboards and KPI trackers.
• Serve as a champion and change agent for the adoption of Data Analytics methods.

Benefits

• Experience with ServiceNow CMDB and IT Service Management Tools.
• Certifications in Power BI, Spotfire, Power Query, SQL.
• Experience with visualization tools such as Spotfire, Tableau, or Power BI.