Specialista technické podpory L1 → L2 (IceWarp Support Team)

We are IceWarp, a Czech company providing communication solutions to over 50 million users worldwide. We are looking for a skilled team member responsible for resolving technical issues related to IceWarp servers and applications at the administrator level.

Requirements

• Knowledge of Linux (we most often use CentOS, RedHat, Rocky Linux)
• Knowledge of SQL language and database concepts is an advantage
• Previous experience with email servers is an advantage
• Basic understanding of network protocols (SMTP, IMAP, DNS...)
• Experience with a helpdesk system (e.g. Jira, Zendesk, ServiceNow) is an advantage

Benefits

• Opportunity for growth - technical and career (L2, pre-sales, development...)
• Mentor support
• Access to modern tools and technologies
• Flexible environment - a combination of working from the office and from home
• Indefinite contract
• 20 days of vacation + 5 personal days
• Great and young team - average age is 26
• No complex personnel systems, but an app that you always have with you
• High-quality coffee, 2x a week lunch with colleagues in the office, the rest of the week snacks - pizza, quesadilla, etc., 2x a week fruit baskets
• Language courses