Sr. Associate - IS Bus Sys Analyst - ServiceNow HRSD

Amgen is seeking a Sr. Associate IS Bus Sys Analyst with a passion for innovation and a deep understanding of HR technologies, particularly the ServiceNow platform. This role serves as a critical bridge between HR business needs and technical delivery, translating functional requirements into scalable, efficient, and user-centric HRSD solutions.

Requirements

• Engage with HR stakeholders to understand business needs, analyze HR processes, and document requirements for ServiceNow HRSD implementations and enhancements.
• Translate business requirements into functional and technical specifications, create process maps, and conduct gap analysis between current and future states.
• Develop and maintain clear and detailed documentation, including user stories, acceptance criteria, user guides, business requirements (BRDs), and functional requirements (FRDs).
• Act as a liaison between business units and technical teams, manage a backlog of enhancements, and maintain strong relationships with stakeholders.
• Collaborate with ServiceNow developers and technical teams to ensure effective implementation of solutions, supporting configuration activities for forms, workflows, and integrations.
• Lead the design, development, and deployment of ServiceNow HR Service Delivery (HRSD) solutions, including custom scripts, workflows, and integrations.
• Oversee the lifecycle of the ServiceNow HRSD module, including configuration, maintenance, and performance tuning of applications and services.
• Support User Acceptance Testing (UAT) and change management activities, and provide end-user training and ongoing support for the platform.
• Communicates and partners with ServiceNow HRSD stakeholders, ServiceNow technical team members, service providers, and suppliers.
• Participates in change or architecture review boards in reviewing proposed ServiceNow HRSD changes or solutions.
• Attends, facilitates, ServiceNow HRSD meetings of cross-functional collaborators and service provider groups.
• Implement strategic change management approaches for HRSD initiatives, coordinate with the Change Advisory Board (CAB) to manage and review changes, and minimize potential risks.
• Recommend and implement process improvements within the ServiceNow HRSD platform to enhance efficiency and employee experience.
• Ensure all implementations comply with IT governance, security policies, and change management processes within the organization.

Benefits

• Generous Total Rewards Plan comprising health, finance and wealth, work/life balance, and career benefits