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SAS
Sr Associate IT Service Management Analyst
Join SAS in Pune as a Sr Associate IT Service Management Analyst. Leverage ServiceNow skills in ITSM and OPM, driving process improvements and incident management. ITIL certified required.
Consulting
Senior
ServiceNow Role Type:
ServiceNow Modules:
Governance, Risk, and Compliance
IT Operations Management
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
January 15, 2025
As a Sr Associate IT Service Management Analyst, you will participate in operational and transformational initiatives as related to Service Management. Responsibilities include developing, implementing, and communicating Service Management processes, performing Major Incident Management, and championing Change governance initiatives.
Requirements
- Bachelor’s degree in Computer Science or related field
- Seven years’ experience in IT
- Experience providing infrastructure, OS, and/or application support for customers
- ITIL Foundation Certified
- Experience with ServiceNow (IT Operations Management, IT Service Management)
- Solid knowledge of multiple operating systems
- Knowledgeable in Six Sigma, Lean or related methodology
- ISO, SOC 2, FedRAMP Compliance hands on knowledge
- Knowledge of VMware and cloud hosting providers
Requirements Summary
Bachelor’s degree in Computer Science or related field plus seven years’ experience in IT. ITIL Foundation Certified and experience with ServiceNow (IT Operations Management, IT Service Management) are preferred
