Sr. Business Analyst I (6251)

As a Sr. Business Analyst I, you will lead business analysis tasks and play a key role in connecting people, process, and technology to enhance service delivery, efficiency, and visibility in the federal government.

Requirements

• Bridge business and technology: Collaborate with stakeholders to capture, document, and translate business requirements into actionable ServiceNow solutions.
• Drive process improvement: Analyze workflows, identify bottlenecks, and recommend automation or optimization opportunities within ITSM, ITOM, and CMDB modules.
• Support solution development: Assist in configuration and customization efforts, dashboards, and reporting to deliver measurable business outcomes.
• Validate and enhance quality: Develop and execute test plans, verify configurations, and ensure ServiceNow solutions perform as intended.
• Communicate and align: Serve as the primary liaison between technical teams and business users—facilitating demos, gathering feedback, and ensuring stakeholder satisfaction.
• Document and deliver: Maintain clear, comprehensive process maps, user stories, and technical documentation to support continuous improvement.

Benefits

• Health, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off (PTO) and holidays
• Parental Leave and dependent care
• Flexible work arrangements
• Professional development opportunities
• Employee assistance and wellness programs