ServiceNow

Sr. Business Process Consultant, Enterprise Architecture Workflow Products Expert Implementation Services

Join ServiceNow as a Sr. Business Process Consultant in West Palm Beach, FL. Leverage your Enterprise Architecture skills to enhance ServiceNow SPM products. 5+ years consulting experience required. Benefits include training and travel opportunities.

ServiceNow Role Type:
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Implementer
ServiceNow Modules:
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Strategic Portfolio Management
ServiceNow Certifications (nice to have):
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Certified Implementation Specialist - Strategic Portfolio Management

Job description

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Posted on:
 
May 14, 2025

ServiceNow is seeking a Sr. Business Process Consultant to work with customers to drive consumption, adoption, and customer satisfaction of their ServiceNow investment. The role involves consulting with customers and guiding them in transitioning business requirements to configuration requirements of the ServiceNow SPM products.

Requirements

  • At least 5 years of consulting experience for complex, global organizations
  • More than 7 years of experience with Enterprise Architecture as implementor or in a support position
  • Hands-on experience implementing enterprise architecture tools or platforms
  • Familiarity with Enterprise Architecture frameworks and concepts (TOGAF, IT4IT, etc.)
  • Excellent communication and presentation skills
  • Proven ability to lead customer-facing projects and manage complex technical solutions

Benefits

  • Up to 50% travel annually
  • Opportunity for training and mentoring
  • Participation in company-sponsored accommodations
  • Equal opportunity employer with a focus on diversity and inclusion

Requirements Summary

5+ years of consulting experience, 7+ years of Enterprise Architecture experience, hands-on experience with enterprise architecture tools or platforms