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ServiceNow
Sr. Business Process Consultant, Enterprise Architecture Workflow Products Expert Implementation Services
Join ServiceNow as a Sr. Business Process Consultant in Orlando, FL. Leverage your 7+ years in Enterprise Architecture and ServiceNow skills to drive customer success. Enjoy competitive salary, travel, and professional growth.
The Mothership
Senior
ServiceNow Role Type:
Implementer
ServiceNow Modules:
Configuration Management Database
DevOps
IT Asset Management
IT Operations Management
Strategic Portfolio Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Strategic Portfolio Management
Job description
Posted on:
May 14, 2025
The Sr. Business Process Consultant will work with customers to drive consumption, adoption, and customer satisfaction, helping them grow their business on the ServiceNow platform. The role involves consulting with customers, guiding them in transitioning business requirements to configuration requirements, and leading customer design workshops.
Requirements
- At least 5 years of consulting experience for complex, global organizations
- More than 7 years of experience with Enterprise Architecture as implementor or in a support position
- Hands-on experience implementing enterprise architecture tools or platforms
- Familiarity with Enterprise Architecture frameworks and concepts (TOGAF, IT4IT etc.)
- Familiarity with architectural modeling such as archimate, BPMN and other
- Familiarity with ways that EA can bring alignment of IT to Strategy
- Proven ability to lead customer-facing projects and manage complex technical solutions
- Problem-solving mindset with a strong focus on customer success and delivering value
- Experience with cloud computing, digital transformation, and modern IT architectures is a plus
- Strong CSDM, ITOM and ITAM skills preferred
- Familiarity with ServiceNow’s SPM products a plus
- Understanding of Software development lifecycle and IT operation is a plus
- Demonstrated ability to influence and consult in an Enterprise Architect Service Delivery / Shared Services environment
- Solid experience in leading workshops and converting business requirements to configuration requirements
- Excellent communication skills (both written and verbal) with strong presentation and facilitation skills
- Experience in analyzing and recommending Enterprise Architecture strategies based on business priorities
- Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity
- Proven team player and team builder
Benefits
- up to 50% travel annually
- opportunities for professional development
- competitive salary and benefits package
Requirements Summary
5+ years of consulting experience, 7+ years of Enterprise Architecture experience, and strong communication skills
