Sr Customer Success Manager

The Sr Customer Success Manager will act as an advocate for our customers, overseeing a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products they have purchased. The role requires a minimum 7 years of related work experience and ServiceNow certifications.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
• Minimum 7 years of related work experience
• Creativity with comfort running projects independently
• Ability to improve complex issues through analysis and resolution
• ServiceNow certifications

Benefits

• Health plans, including flexible spending accounts
• 401(k) Plan with company match
• ESPP
• Matching donations
• Flexible time away plan
• Family leave programs