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ServiceNow
Sr CyberArk PAM Support Engineer/Operator
Join ServiceNow in Hyderabad as a Sr CyberArk PAM Support Engineer. Support PAM services, manage ServiceNow tickets, and ensure cybersecurity compliance. Requires 3-5 years IT experience, CyberArk skills.
The Mothership
Senior
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
July 31, 2025
We are looking for a CyberArk PAM Engineer/Operator to support and maintain our Privileged Access Management (PAM) services. This role covers daily operations, end-user assistance through ServiceNow, policy upkeep, and audit support, all vital for our cybersecurity.
Requirements
- Provide daily operational support for CyberArk PAM, including onboarding, credential management, and issue troubleshooting.
- Maintain and update PAM/EPM policies, incorporating AI-driven recommendations.
- Serve as first-line support for privileged access issues, escalating complex cases as needed.
- Offer end-user support via ServiceNow, assisting with JIT requests and access issues.
- Act as backup engineer to ensure continuity within the team.
- Process audit requests by retrieving logs and compiling compliance evidence.
- Manage ServiceNow tickets for access requests and incidents, monitor JIT approvals, and validate privileged actions.
- Perform scheduled upgrades and monitoring of CyberArk connectors (Windows/Linux), reporting any anomalies.
- Train users and admins on new workflows and ServiceNow-integrated features.
Requirements Summary
Bachelor's degree in Computer Science, Information Technology, or a related discipline. 3–5 years of experience in IT operations or security, including at least 1–2 years of direct involvement with CyberArk PAM solutions (Privilege Cloud, PSM, CPM, EPM)
