Sr. Desktop Services Technician

Contribute to desktop-related projects, implement and maintain standardized desktop configurations, and proactively identify and implement process improvements to enhance the efficiency and effectiveness of desktop support services.

Requirements

• Supports and maintains the enterprise end user computing platforms ensuring high performance and reliability.
• Plan, design and implement standardized desktop architectures and process improvements, exercising independent judgment on system requirements.
• Process receivables and shipments of computer hardware.
• Image/re-image computers to distribute to associates.
• Advanced research and troubleshooting of workstation related problems to determine root cause and implement permanent solutions.
• Interface with vendors for support and ordering as necessary.
• Occasional evening and weekend work in response to needs of the business and systems supported.
• Document solutions to command issues and share with others.
• Provide support and backup to Desktop Lead.
• Serves as the escalation point for Helpdesk agents/technicians for enterprise desktop infrastructure issues.
• Prepares technical performance and utilization reports as required

Benefits

• Health Insurance
• 401(k)
• Disability
• Life Insurance
• Paid Time Off
• Voluntary Benefits