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ServiceNow
Sr. Dir., Product Management Customer Success
Join ServiceNow in Addison, TX as Sr. Dir. of Product Management for Customer Success. Lead AI-driven strategies, enhance customer engagement, and enjoy great benefits.
The Mothership
Expert/Leadership
ServiceNow Role Type:
ServiceNow Modules:
DevOps
ServiceNow Certifications (nice to have):
Job description
Posted on:
July 22, 2025
ServiceNow is seeking a Senior Director of Customer Success Product to drive the vision, strategy, and execution of enterprise-wide effort to build and own the Customer Engagement product Roadmap. The ideal candidate will have 12+ years of experience in Product Management across Enterprise Platforms or AI-driven Digital Transformations with at least 5 years in senior leadership roles.
Requirements
- Enterprise Platform Product Management Leadership
- AI Optimization & Customer Experience
- Cross-Functional Collaboration
- Execution & Operational Excellence
Benefits
- Health plans, including flexible spending accounts
- 401(k) Plan with company match
- ESPP
- Matching donations
- Flexible time away plan
- Family leave programs
Requirements Summary
12+ years of experience in Product Management, 5 years in senior leadership roles, strong background in AI-driven personalization, and omnichannel experiences
Apply now
Addison
|
Texas
United States
Expert/Leadership
In-Person
Full Time
250200-437900 USD/year
