Sr. Employee Experience Business Analyst

PlayStation is seeking a Sr. Employee Experience Business Analyst to lead the analysis, optimization, and continuous improvement of key employee-facing processes built on the ServiceNow platform.

Requirements

• 8–10 years of business analysis experience, with at least 5 years in ServiceNow-centric roles.
• Strong functional knowledge of ServiceNow WSD (Incident, Change, Problem, Request), HRSD, and Service Catalog.
• Familiarity with HRSD workflows and employee self-service experiences.
• Expertise in translating stakeholder needs into functional specs and agile artifacts (user stories, acceptance criteria).
• Comfortable working in distributed, remote environments using tools like Zoom, Confluence, JIRA, and Miro.
• Strong stakeholder engagement, facilitation, and written communication skills.
• Understanding of ITIL frameworks and enterprise governance models.
• ServiceNow certifications (CSA, WSD, HRSD) strongly preferred.
• Experience with scripting concepts, Flow Designer, or similar low-code automation platforms is a plus.

Benefits

• Base pay range: $138,600—$208,000 USD
• Top-tier benefits package that includes medical, dental, vision, matching 401(k), paid time off, wellness program and coveted employee discounts for Sony products.
• Bonus package eligible