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Guthrie
Sr Engineer, IT Service Mgmt - IT Infrastructure - Full Time (Remote)
Direct Hire
Senior
ServiceNow Role Type:
ServiceNow Modules:
Change Management
Configuration Management Database
IT Asset Management
IT Service Management
Incident Management
Knowledge Management
Problem Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Discovery
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
August 8, 2025
The Senior Engineer, IT Service Management, is responsible for designing, implementing, supporting, and maintaining IT Service Management solutions. This role is crucial for ensuring high availability and performance of ITSM processes within healthcare operations, focusing on patient care, clinical applications, and administrative functions. The Engineer collaborates with IT teams and stakeholders to align ITSM processes and tools. This position prioritizes technology advocacy and effective application of technology to meet business needs and support ongoing growth.
Requirements
- Five to seven (5 to 7) years of experience implementing and managing ITSM processes
- Highly experienced information systems professional with a strong technical background
- Expertise in ITSM platforms (e.g., ServiceNow)
- Proficiency in scripting and automation (e.g., JavaScript, PowerShell, Python)
- Experience with ITIL processes (change management, asset management, configuration management, incident management, knowledge management, problem management)
- Experience architecting and deploying ITSM and ITAM solutions within large enterprise environments
- Advanced expertise in reporting tools (e.g., Power BI, Tableau)
- Experience with web technologies such as JavaScript, HTML, CSS and REST/SOAP web services
Benefits
- Competitive salary
- Comprehensive benefits package
Requirements Summary
5-7 years ITSM/CMDB experience. ServiceNow expertise. Scripting/automation proficiency. ITIL process familiarity
