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Iron Mountain
Sr. IT Application Support Analyst (L3 Support) - remote role
Sr. IT Application Support Analyst (L3) at Iron Mountain | Remote | 5+ yrs Enterprise apps, Linux, cloud expertise, US Gov clearance required | L3 technical support
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
December 11, 2025
We're seeking a skilled Sr. IT Application Support Analyst to join our Global Technical Application Support organization remotely, focusing on supporting our US government clients. You'll provide expert-level technical support and troubleshooting for our cutting-edge Digital Solutions applications.
Requirements
- Minimum 5 years' experience in leading and supporting Enterprise level applications
- Advanced level experience supporting a multi-tier on-perm or cloud-based architecture
- Strong proficiency in one or more major cloud service providers
- Deep understanding of IT service delivery principles
- Strong experience with Linux
- Excellent written and verbal communication skills
- Customer-focused mindset
- US Citizenship and eligibility/willingness to submit for a U.S. Government Security Clearance
Benefits
- Competitive compensation and benefits
- Comprehensive health, wellness, and retirement plans
- Opportunities for continuous learning and professional growth
Requirements Summary
5+ years of experience in leading and supporting Enterprise level applications, with strong proficiency in Linux and a customer-focused mindset
