Sr. IT Application Support Analyst (Level 3 Support) - hybrid role

At Iron Mountain, we're seeking a skilled Sr. IT Application Support Analyst to join our Global Technical Application Support organization. In this critical role, you will provide expert-level technical support, troubleshooting, and deep diagnostics for our cutting-edge Digital Solutions applications deployed on cloud services, ensuring maximum stability and performance for our customers.

Requirements

• Minimum 5 years' experience in leading and supporting Enterprise level applications, particularly in an advanced (L3) support capacity.
• Cloud Infrastructure (AWS/Azure/GCP): Familiarity with cloud services related to application hosting, such as EC2, S3, RDS, Azure App Services, or Google Compute Engine.
• Advanced level experience supporting a multi-tier on-perms or cloud-based architecture, with strong proficiency in one or more major cloud service providers to troubleshoot via log analysis and monitoring tools.
• Deep understanding of IT service delivery principles and demonstrated experience in Incident Management, Problem Management, and Change Management.
• Operating Systems & Networking: Proficiency in Linux/Unix command line tools for log analysis, process management, scripting, and understanding TCP/IP, DNS, and load balancing concepts.
• Excellent written and verbal communication skills with external customers, and a customer-focused mindset to explain highly technical concepts simply.
• Mandatory Requirements: US Citizenship, Eligibility/willingness to submit for a U.S. Government Security Clearance, Participate in shift rotations and on-call rotations required
• Desired Skills: Experience with DevOps best practices and tools, Docker, Kubernetes, MongoDB, or REST API technologies.
• Scripting & Automation: Strong skills in languages like Python, PowerShell, Bash, or Perl to automate maintenance tasks, deploy fixes, and create custom monitoring tools.
• Experience with Content Service Platforms (CSPs) such as Alfresco, Hyland, M-Files, or Nuxeo.
• Experience with Python scripting and excellent ticketing experience in ServiceNow or JIRA.
• Minimum Bachelor's degree or applicable work experience (BS, MS, or MBA from an accredited/recognized university).

Benefits

• Competitive compensation
• Benefits aligned with experience
• Location: Tampa/Florida - hybrid role (1 day/week from the office)
• Shifts: Open to participate in shift rotations and on-call rotations required
• Number of days - paid time off/holidays
• Flexible work options/alternative work options to support work-life balance
• Comprehensive health, wellness, and retirement plans
• Opportunities for continuous learning and professional growth