Sr IT Site Digital Services Specialist

This position will support digital service delivery needs across the NYPA Niagara regions/facilities and western parts of NYS Canals, including Buffalo HQ, Pittsford Section Office, Lockport Section Office, Albion Section Office, and all the locks and lift bridges associated with these sections of Canals. Regular travel to these locations as needed for on-site IT support is expected. The Senior IT Site Digital Services Specialist manages all activities necessary to enable NYPA to anticipate, prevent, and respond to technology interruptions.

Requirements

• Experience with desktop support, Microsoft suite (M365, InTune) & ServiceNow
• Ability to provide an excellent customer experience, while managing shifting priorities
• Ability to guide junior analysts
• Strong analytical and problem-solving skills
• Proficiency in troubleshooting hardware, software, network, and system-related problems and using monitoring tools and technologies
• Experience in all phases of multi-user computer systems, and network architecture including the ability to determine root causes
• IT certifications such as ITIL Foundation, CompTIA A+, or HDI Support Center Analyst (SCA), or Certified Information Systems Security Professional are a plus
• Extensive experience following ITIL processes, procedures including ticketing systems (like ServiceNow, Remedy, etc.)
• Strong knowledge of ITIL best practices and incident management processes
• Excellent communication and interpersonal skills to interact effectively with end-users and team members

Benefits

• Competitive salary
• Benefits