Sr IT Specialist - MAC (Tier 3)

The Senior Mac Administrator provides Tier 3 macOS support and serves as the organizational subject matter expert for Apple systems. This on-site role in Washington, DC ensures the reliability, security, and scalability of the Mac enterprise environment through advanced troubleshooting, automation, and strategic system design.

Requirements

• Provide advanced Tier 3 technical support for macOS workstations and peripherals
• Serve as an SME for macOS integration, security, and enterprise management
• Lead complex troubleshooting efforts, automation initiatives, and system optimization
• Manage and optimize MDM platforms such as Jamf and Intune
• Integrate macOS systems with enterprise services including AD, SSO, VPN, and email
• Oversee Apple Business Manager (ABM) and provisioning workflows
• Create and maintain SOPs, documentation, and knowledge base content
• Mentor Tier 1 and Tier 2 support teams and provide advanced escalation assistance
• Collaborate with InfoSec to maintain macOS compliance with security frameworks
• Support strategic planning and enhancements for Mac infrastructure

Benefits

• Salary $118 - 130K
• Public Trust Clearance (High) Required – U.S. Citizenship Required