Sr. ITD Deskside Support

At Repsol, we are committed to equality and do not request personal information. We believe that diversity contributes to innovative ideas and provides added value that enables us to benefit from mutual learning and perform our best work. The Sr. Deskside Analyst will serve as a key member of the ITD Deskside support team, delivering high-touch, white-glove technical support within a dynamic and high-pressure trading floor environment.

Requirements

• Provide advanced, priority support for business-critical personnel on the trading floor, including traders, analysts, and executive staff.
• Support, troubleshoot, and manage business-critical trading applications, market data feeds (e.g., Bloomberg, Refinitiv Eikon), and related financial software.
• Take full ownership of incidents and service requests from initial report through to complete resolution, ensuring timely updates and user satisfaction.
• Install, configure, and maintain specialized trading hardware including high-performance workstations, multi-monitor arrays, and turret/dealer board phone systems.
• Perform complex hardware and software installations, moves, adds, and changes (IMACs) with minimal business disruption.
• Troubleshoot and support streaming media devices and digital signage used for displaying financial news channels and market data across the trading floor.
• Perform advanced diagnostics and root cause analysis for recurring or high-impact issues.
• Act as a key escalation point for the Service Desk on high-priority incidents affecting the trading floor, driving issues to a swift resolution and ensuring adherence to SLAs.
• Identify, troubleshoot, and resolve complex end-user connectivity issues, including network access, authentication failures, and application latency.
• Support mobile devices (iPhone, iPad, Android, etc.), network printers, and IP Telephony systems.
• Support meeting room audio/video equipment and building security system technology.
• Troubleshoot complex hardware and software issues on workstations and laptops running different operative systems like Windows, Apple, Android, etc.
• Partner closely with global ITD teams, infrastructure specialists, and application owners to escalate and resolve complex issues.
• Identify opportunities to streamline support processes, reduce response times, and enhance service quality.
• Lead the development and documentation of local operational standards and procedures specific to the trading floor desktop environment.
• Maintain an accurate inventory of all end-user hardware and software.
• Lead and participate in ITD projects, including end-user technology refreshes and new software deployments.
• On-call availability for after-hours and weekend support is required.