Sr Knowledge Manager

We are seeking a Senior Knowledge Manager to join our Technology Enablement & Adoption organization. As a storyteller, you will create and publish technical content, manage our internal knowledge base, and work with our teams to ensure seamless customer support and communications.

Requirements

• Minimum of 5+ years of experience writing technical documentation
• Experience in customer-facing communications or relations role within a technology organization (IT organization or Enterprise Software vendor)
• Ability to gather information from SMEs (service managers, developers) to produce written documentation for business users
• Demonstrated strong written and verbal skills; can turn complex concepts into easy-to-understand resources
• Flexible, versatile writing across different media types
• Customer empathy – ability to anticipate questions from a diverse audience, and answer those questions in documentation
• Optimism/resilience - can remain positive during article review process
• Experience designing, maintaining, and managing a large knowledge base
• Intermediate-to-advanced experience with HTML 5 and CSS 3 for web layout and design
• Experience in customer-facing communications or relations role within a technology organization (IT organization or Enterprise Software vendor)

Benefits

• Full range of medical, financial, and/or other benefits
• Bonus and/or long-term incentive units may be provided as part of the compensation package