Sr. Lead, Infra EUC (Business Apps Support)

Northern Trust is seeking an experienced Business Application Support Team Lead to manage a team of 10-12 members and provide technical leadership in supporting critical business applications. The ideal candidate will have a strong background in application support, vendor management, troubleshooting, and IT service management, with excellent communication skills to interact directly with clients and stakeholders.

Requirements

• Strong knowledge and hands-on experience in application support and troubleshooting.
• Proficiency in SCCM, Intune, Vulnerability Management, Office 365, and Adobe suites.
• Experience with vendor/license management, including license harvesting and compliance.
• In-depth understanding of Office patch management managed via Intune/SCCM and related processes.
• Knowledge of Change Management frameworks (e.g., ITIL) and experience in driving changes effectively.
• Proven ability to manage incidents and service requests through tools like ServiceNow.
• Strong technical knowledge of OS environments
• Excellent communication skills in English (both verbal and written) with proper meeting and email etiquette.
• Strong problem-solving skills with the ability to think critically and adapt to different scenarios.
• M365 integrated app deployments in enterprise environments.
• Extensive hands-on experience in the SCCM and Intune Management consoles.
• Strong knowledge of modern deployment methodologies (on-prem, cloud, hybrid), MDM/MAM platforms, and endpoint management tools.
• Proficiency in packaging and deploying applications across Windows 11 workstations, macOS devices, Windows Server, and Unix environments.
• Expertise in merging and analyzing reports from AD, AAD, ServiceNow, CMDB, Flexera, Azure and similar systems to drive actionable insights.
• Familiarity with ITSM frameworks (ITIL preferred) and supporting technologies (e.g., Active Directory, GPOs).
• Proven leadership ability to manage multiple projects, set goals, train teams, and enforce operational rigor while ensuring security and consistency in application packaging standards.
• Exceptional communication and stakeholder management, with the ability to engage technical and non-technical audiences globally.
• Analytical mindset with a knack for problem-solving, troubleshooting, and driving process maturity through detailed documentation and QA enforcement.
• Adaptable, self-motivated, and passionate about technology, teamwork, and delivering top-tier customer service.
• Experience with BI reporting tools, including SQL querying, database management, and advanced Excel functions.

Benefits

• Competitive salary and benefits package
• Opportunities for career growth and development
• Flexible working arrangements
• Collaborative and inclusive work environment
• Reasonable accommodation for employees with disabilities