Sr Manager - Associate Director Support

Certify is a company on a mission to change how the US healthcare industry deals with provider data. The Senior Manager of Support Operations will lead the unification of technical support and client operations teams into a single, streamlined function.

Requirements

• Seven or more years in support operations or technical operations leadership
• Direct experience rolling out automation and workflow systems
• Strong understanding of technical integrations, APIs, and SaaS platforms
• Experience working directly with customers in a support or client-facing role
• Hands-on experience with modern support platforms
• Proven ability to balance technical implementation with operational execution
• Analytical mindset with a focus on metrics, process optimization, and continuous improvement
• Strong leadership skills with the ability to guide, coach, and support a growing team

Benefits

• 100% of health, dental, and vision insurance premiums covered for employees
• Unlimited PTO policy with a mandatory minimum of two weeks off
• No meeting Thursdays