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Sr. Manager, Product Design, Customer & Partner Experience
Join ServiceNow in Santa Clara as a Sr. Manager, Product Design, focusing on customer experience. Lead design innovation, collaborate cross-functionally, and enhance the ServiceNow platform. Requires 4+ years in design leadership and a BA/BS in a related field. Benefits include health plans and 401(k).
Job description
ServiceNow is seeking a Sr. Manager, Product Design, Customer & Partner Experience to lead design across a portfolio of products that empower users and partners. This role involves collaborating with engineering, product management, and cross-functional teams to innovate customer experiences, solve complex problems, and elevate the ServiceNow platform. The ideal candidate will have a strong design mindset, AI integration skills, and experience in leading teams.
Requirements
- Oversee a portfolio of products
- Work closely with Business, Product, and Engineering
- Lead users through rapid iteration of task scenarios
- Develop user profiles and design documents
- Lead and ensure quality of UI and UX
- Participate in documentation development
- BA/BS degree in Design, Design Communication, Human-Computer Interaction, or related field
Benefits
- Health plans
- 401(k) Plan
- Family leave programs
Requirements Summary
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