ServiceNow

Sr. Manager, Product Design, Technology Workflows

Sr. Manager, Product Design at ServiceNow (Santa Clara). Lead design teams, mentor staff, oversee product portfolio. Requires 9+ UX design years, 4+ management experience, AI integration expertise, enterprise product design background in IT/Security/HR/CSM modules.

ServiceNow Role Type:
ServiceNow Modules:
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Customer Service Management
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Human Resources Service Delivery
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Integration Hub
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Security Operations
ServiceNow Certifications (nice to have):
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Certified Implementation Specialist - Customer Service Management
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Certified Implementation Specialist - Human Resources

Job description

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Posted on:
 
December 2, 2025

Join ServiceNow as a Sr. Manager, Product Design, Technology Workflows to lead the design of experiences that people love. The role involves overseeing a portfolio of products, collaborating with engineering and product management, and mentoring team members. Qualifications include experience in AI integration, managing teams, and enterprise product design.

Requirements

  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
  • 4+ years of experience managing people and/or leading design teams
  • 9+ years of experience in UX Design and/or Interaction Design field
  • Enterprise product design experience in one of the following verticals: IT, Security Operations, Customer Service Management, Human Resources, Performance Analytics, or Consumer Brands
  • BA/BS degree or higher in Design, Design Communication, Human-Computer Interaction, or equivalent combination of education and experience in other related fields

Benefits

  • Health plans
  • Flexible spending accounts
  • 401(k) Plan with company match
  • ESPP
  • Matching donations
  • Flexible time away plan
  • Family leave programs

Requirements Summary

4+ years of experience managing people, 9+ years of UX design experience, and a BA/BS degree in a related field