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CrowdStrike
Sr. Manager Service Desk
Join CrowdStrike as a Sr. Manager Service Desk in Barcelona. Lead IT service delivery, leveraging ServiceNow and ITIL expertise. Enjoy flexible work, competitive benefits.
Direct Hire
Senior
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
July 23, 2025
As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. The Company is seeking a Senior Manager, IT Services (EMEA) to help lead and transform our global service delivery operations.
Requirements
- 12+ years of progressive IT experience with 5+ years in leadership roles
- Proven track record of building and leading high-performing technical teams
- Advanced knowledge of ITIL framework and service management best practices
- Strong background in leveraging ITSM and reporting platforms (ServiceNow, Jira SM, Remedy, etc.)
Benefits
- Remote-friendly and flexible work culture
- Market leader in compensation and equity awards
- Comprehensive physical and mental wellness programs
- Competitive vacation and holidays for recharge
- Paid parental and adoption leaves
- Professional development opportunities for all employees regardless of level or role
- Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
- Vibrant office culture with world-class amenities
- Great Place to Work CertifiedTM across the globe
Requirements Summary
12+ years of progressive IT experience with 5+ years in leadership roles and advanced knowledge of ITIL framework and service management best practices
