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Pfizer - Internal
Sr. Manager, ServiceNow ITSM Architect
Join Pfizer as a Sr. Manager, ServiceNow ITSM Architect in Escazu, San José. Lead ITSM solutions using ServiceNow, requiring 5+ years in ITSM and strong scripting skills. Benefits include health insurance and retirement plans.
Direct Hire
Senior
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Incident Management
Integration Hub
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
April 25, 2025
The Sr. Manager, ServiceNow ITSM Architect will work closely with cross-functional teams to design, develop, and implement ITSM solutions using the ServiceNow platform. This role involves gathering requirements, translating them into technical specifications, and ensuring successful delivery of ITSM solutions. The ideal candidate will have a strong background in ServiceNow ITSM architecture and a proven track record of delivering successful ITSM solutions.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or Engineering
- 7+ years of experience interfacing with or managing IT application/infrastructure technologies
- 5+ years' proven experience with ServiceNow ITSM administration/management, configuration, development, integration, upgrade and continuous improvement
Benefits
- Comprehensive health insurance
- Retirement plan
- Paid time off
Requirements Summary
7+ years of experience in IT application/infrastructure technologies, 5+ years of experience with ServiceNow ITSM administration/management, and strong skills in JavaScript and other scripting languages
