Sr Manager, Software Engineering

A Sr Manager, Software Engineering leads a team providing technical support to customers, primarily focused on resolving complex Salesforce-related issues. The role involves technical expertise, leadership, and strong communication skills to ensure effective resolution of support cases and drive customer satisfaction.

Requirements

• Bachelor’s degree in a related discipline and 8 years’ experience in a related field
• 3+ years’ leadership experience with demonstrated ability to motivate and lead a team, providing clear direction and guidance
• 5+ years’ experience in Salesforce administration, development, or support roles, with a proven track record of leading and mentoring teams
• 3+ years of ServiceNow experience
• Strong understanding of Service Station and Salesforce platform, including its various modules and functionalities

Benefits

• Vacation with pay
• Seven paid holidays
• Up to 160 hours of paid wellness annually
• Bereavement leave
• Time off to vote
• Jury duty leave
• Volunteer time off
• Military leave
• Parental leave