The Customer Outcomes Senior Principal Platform Architect is a technical advisory role, responsible for helping our customers establish a technical foundation in the ServiceNow Platform and design solutions that improve outcomes. The Senior Principal Platform Architect ensures customers use leading practices around instance strategy, technical governance, core data, integrations and the technical health of the platform.
Requirements
- 15+ years progressive experience as part of a professional services organization
- Management consulting experience
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
- Ability to travel up to 80%
- Creativity with comfort running programs independently within a 'startup paced' environment
- Experience driving complex issues through analysis and resolution
- Ability to relay complex information to diverse set of audiences, both technical and non-technical
- ServiceNow certifications in aligned workflow
- Industry domain expertise in desirable
- Large program experience leading architecture and design
- Enterprise architecture experience
- Cloud application technology experience
- Familiarity with Enterprise Architecture Framework like TOGAF, IT4IT, etc.
Benefits
- health plans
- flexible spending accounts
- 401(k) Plan with company match
- ESPP
- matching donations
- flexible time away plan
- family leave programs