Sr. Principal ServiceNow Enterprise Architect

Make your mark at Comcast -- a Fortune 30 global media and technology company. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. Join us. You’ll do the best work of your career right here at Comcast.

Requirements

• Design, implement, and maintain the enterprise-wide ServiceNow architecture
• Lead the integration of ServiceNow with other enterprise systems, such as ERP, CRM, and third-party applications
• Define and maintain technical standards, guidelines, and best practices for ServiceNow implementations and configurations
• Oversee the design and implementation of ServiceNow modules (e.g., ITSM, ITOM, ITBM, HRSD, CSM) to meet business needs and industry standards
• Ensure that the ServiceNow platform adheres to security, compliance, and data governance requirements, including audit and control processes
• Lead the development of the integration strategy for ServiceNow with other enterprise applications and third-party tools
• Work with IT teams to develop and implement API integrations, web services, and data synchronization strategies between ServiceNow and other systems
• Define and implement best practices for data management, system integrations, and workflows across the platform
• Ensure the interoperability and seamless communication of ServiceNow with existing IT infrastructure
• Provide leadership and mentorship to technical teams, ensuring high-quality solutions are delivered on time and within budget
• Ensure that the ServiceNow platform adheres to enterprise architecture principles and best practices
• Collaborate with enterprise architects to ensure alignment of ServiceNow with the overall IT architecture strategy
• Oversee architectural reviews and governance processes for all ServiceNow development efforts, including customizations, integrations, and new features
• Ensure that ServiceNow solutions are designed with a long-term, scalable approach in mind
• Stay current with ServiceNow releases, innovations, and emerging trends, and evaluate their potential impact on the enterprise
• Recommend and implement improvements to the ServiceNow platform to enhance functionality, performance, and user experience
• Drive continuous improvement initiatives related to platform stability, performance, and cost optimization
• Identify opportunities for automation, process improvements, and efficiency gains across the organization using ServiceNow capabilities
• Work closely with business leaders, stakeholders, and IT teams to understand business requirements and translate them into technical solutions
• Engage with senior leadership to align ServiceNow initiatives with the broader organizational strategy and goals
• Provide guidance on ServiceNow capabilities and how they can be leveraged to improve business processes and drive digital transformation
• Develop and maintain an enterprise ServiceNow roadmap, aligning with both short-term and long-term business goals
• Define the strategic direction for ServiceNow adoption and growth, ensuring it supports the broader IT and business strategies
• Evaluate current and future state of IT operations and recommend improvements using the ServiceNow platform
• Lead cross-functional teams in the execution of strategic initiatives for the ServiceNow platform
• Identify and mitigate risks related to ServiceNow architecture, integrations, and implementation
• Ensure compliance with relevant industry standards and regulations, and ensure that ServiceNow solutions adhere to organizational policies

Benefits

• Comprehensive benefits package
• Flexible work arrangements
• Professional development opportunities