Sr. Professional Services Consultant, Federal

ScienceLogic is seeking a Sr. Professional Services Technical Consultant to serve as the primary technical interface and onsite subject matter expert to customers. The role involves providing onsite consulting services, installing/configuring and troubleshooting ScienceLogic appliances, and collaborating with technical and management staff. ScienceLogic focuses on a world of autonomous enterprises and automation, helping businesses optimize their IT operations.

Requirements

• Provide onsite consulting services and support to ScienceLogic customers.
• Perform installation, configuration, and troubleshooting of ScienceLogic appliances.
• Work closely with technical and management staff and act as subject matter expert for ScienceLogic products.
• Handle customer work activities via on-site and remote as required.
• Document activity in department’s ticketing system.
• Participate in departmental projects.
• Provide leadership and direction for customer on the ScienceLogic product suite.
• Creative person looking for new and innovative ways to resolve problems
• Strong written and verbal communication skills
• 8+ years in Federal space
• 5+ years’ experience supporting/using enterprise class infrastructure monitoring platforms
• 5+ years’ experience with Linux operating system experience
• 5+ years’ experience with SNMP and vendor MIB architecture
• 5+ years’ experience configuring SNMP and Syslog alerts
• Strong knowledge of PowerShell, WMI, XML/SOAP, API
• Experience with ITSM, EMS/NMS Systems (EM7, Solarwinds, IBM NetCool/Tivoli Nagios, HP OpenView or similar) and SNMP is a major plus
• PHP, GQL, and/or Python experience desired
• Previous integration experience with ServiceNow, PagerDuty or ITSM platforms is a plus

Benefits

• Comprehensive medical, dental and vision plans
• 401(k) plan with employer match
• Flexible Paid Time Off (FTO)
• Volunteer Time Off (VTO)
• 5-year Service Milestone Sabbatical
• Paid parental leave
• Generous employee referral bonus program
• Pet insurance
• HQ Office in Reston Town Center
• Regular virtual company-wide events