Sr. SAP Technical Account Manager

The SAP BASIS Technical Account Manager (TAM) will be responsible for the support and administration of all SAP activities for a group of customers, including planning, coordination, and implementation of all changes in SAP, including performance and tuning analysis, capacity planning, migrations systems support and planning, application support, software upgrades.

Requirements

• Manage Large SAP implementations across various versions/OS/DB’s
• Manage multi-customer support model for Steady state and ALM projects
• Manage multiple SAP solutions including S/4HANA, BW/4HANA, Business Suite, BI Analytics and any others.
• SAP HANA, Oracle and MSSQL DB Administration experience
• Ability to work in shifts and manage entire shifts without external help
• Knowledge of and preferably Certification in AWS, Azure and GCP
• Adapts existing methods and procedures to create possible alternative solutions to moderately to highly complex problems
• Understands the strategic direction set by senior management as it relates to team goals
• Uses considerable judgment to determine solution and seeks guidance on complex problems
• Primary upward interaction is with direct supervisor and open communication with peers
• Experience in application management engagement and ability to work simultaneously on multiple clients
• Good at documentation and internal quality review/checks
• Incident/Problem management skills
• Participate in high level of automation of routine basis activities
• Team player and good cross team delivery skills; good interpersonal skills
• Knowledge of various DB, OS and ability to have worked on Cloud environment (Public/ Private and Hybrid)
• Must have knowledge on OEL, RHEL, SLES and Windows
• Monitoring system experience (we use LogicMon, Avantra & Solution Manager)
• ITSM experience (ServiceNow a plus)
• Should be able to study EWA and provide proactive recommendations to clients
• Candidate must ensure that compliance with data protection legislation under the DPA, EU GDPR, any other applicable data protection legislation

Benefits

• PPO Medical plans
• Dental
• Vision
• Health Savings Account
• Flexible Spending Accounts
• Dependent Care FSA
• 401k retirement savings plan
• company paid Life Insurance
• Flexible PTO policy
• Paid Holidays