Sr. Solution Architect, Service Now

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. This is a Solution Architect role responsible for designing, governing, and evolving the enterprise ServiceNow platform to meet complex business needs across multiple functions.

Requirements

• 5+ years of hands-on experience with the ServiceNow platform, including solution design and implementation across multiple modules.
• Deep understanding of ServiceNow architecture, including data model, CMDB, ACLs and security model, integration patterns, performance considerations, and platform governance.
• Proven track record leading multiple concurrent ServiceNow or enterprise platform work streams from concept through delivery.
• Demonstrated experience designing and implementing integrations between ServiceNow and external systems using REST APIs, web services, IntegrationHub, message queues, or equivalent technologies.
• Strong understanding of ITIL processes and how they are operationalized within ServiceNow (Incident, Request, Problem, Change, CMDB, Knowledge, etc.).
• Experience with SDLC and DevOps practices for ServiceNow, including source control, automated testing, and CI/CD pipelines.
• Excellent analytical and problem-solving skills, with the ability to navigate ambiguity and design solutions for complex, cross-functional problems.
• Exceptional communication, facilitation, and stakeholder management skills, with experience presenting to senior leadership.
• Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field, or equivalent practical experience.

Benefits

• Medical, Dental, and Vision Insurance
• Telehealth coverage
• Flexible work schedules and work from home opportunities
• Development and career growth opportunities
• Open Time Off in addition to 10 paid holidays
• 401(k) matching program
• Adoption Assistance
• Fertility treatments