.svg)
Brookfield Properties
Sr. Support Analyst
Sr. Support Analyst at Brookfield Properties, California. Lead IT support teams across USA/Canada. 5+ yrs helpdesk, IT degree, ServiceNow knowledge required. $70-85K + 15% bonus, benefits.
ServiceNow Role Type:
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
December 15, 2025
The Sr. Support Analyst plays a critical role in delivering and maintaining a high standard of IT service across USA and Canada operations.
Requirements
- 5+ years helpdesk/deskside experience
- Information Technology degree or Technical College Certificate in computer science or related specialty
- Experience in leading teams of analysts and deskside personnel
- Experience in quality monitoring, helpdesk practices, root cause analysis
- Excellent written and presentation skills
- Knowledge of ServiceNow an asset
Benefits
- Competitive compensation
- Annual Base Salary Range: $70,000-$85,000
- Annual Bonus Target (Discretionary): 15%
- Excellent extended medical, dental and vision benefits
- 401(k) matching
- Career development programs
- Charitable donation matching
- Paid Volunteer Hours
- Paid parental leave
- Family planning assistance including IVF, surrogacy and adoptions options
- Wellness and mental health resources
- Pet insurance offering
Requirements Summary
5+ years helpdesk/deskside experience, IT degree, leadership experience
