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Blue Yonder
Sr Technical Consultant - Incident Management, ITIL, ITSM, ServiceNow, Monitoring
Sr Technical Consultant - Incident Management at Blue Yonder, Coimbatore. Lead high-severity incidents in complex IT environments. Requires 8-12 yrs ITIL/ServiceNow expertise, crisis management & cross-functional leadership skills.
Direct Hire
Senior
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
October 17, 2025
We are seeking a highly experienced Senior Major Incident Manager to lead and oversee the management of high-severity incidents across complex IT environments.
Requirements
- 8–12 years of experience in IT operations, service management, or incident management roles
- Deep understanding of ITIL processes, especially incident, problem, change, and service continuity management
- Proven experience managing high-impact, enterprise-wide incidents in complex, multi-cloud or hybrid IT environments
- Exceptional communication, stakeholder management, and crisis coordination skills
- Strong analytical, problem-solving, and decision-making abilities under high-pressure situations
- Demonstrated leadership experience, with the ability to drive cross-functional teams during critical incidents
Requirements Summary
8–12 years of experience in IT operations, service management, or incident management roles, ITIL processes, and leadership experience
