Sr. Technical Consultant, CRM and Industry Workflows - Field Service Mangement

ServiceNow is seeking a Sr. Technical Consultant to support Field Service Management teams with CRM and Industry Workflows. This role involves educating customers about ServiceNow, advising on configuration, leading workshops, and driving business outcomes through the platform. The company has a mission to make the world work better for everyone, focusing on innovative AI-enhanced technology.

Requirements

• 4+ years of configuration/development experience for complex technologies.
• Demonstrated ability to influence and consult customer service environments.
• Experience with Web Technologies (XML, HTML, JavaScript, etc.) and SaaS technologies.
• Understanding of AI Models, Deep Learning Models, and Large Language Models.
• Experience with ServiceNow’s Predictive/Task Intelligence, AI Search, and Virtual Agent.