Sr. Technical Consultant, CRM and Industry Workflows – Manufacturing

The Sr. Technical Consultant, CRM and Industry Workflow – Manufacturing role involves educating customers about the ServiceNow platform, configuring ServiceNow CRM and Industry Workflow products, and advising customers on leveraging configurations vs. customizations. The role requires experience with complex technologies, web technologies, AI models, and data compliance standards. The successful candidate will have a strong understanding of CRM and CPQ solutions, experience working with Manufacturing customers, and excellent interpersonal skills.

Requirements

• At least 4 years of configuration/development experience for complex, highly-capable, technologies – inclusive of integrations and portals
• Demonstrated ability to influence and consult (providing options with pros, cons and risks) in a customer service environment
• Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.) and working with SaaS technologies
• Understanding of AI Models, Deep Learning Models, and Large Language Models with a focus on Generative AI.
• Experience with ServiceNow’s Predictive/Task Intelligence, AI Search, and Virtual Agent is highly valued.
• Strong understanding and ability to consult on data compliance standards such as PII/PHI
• Experience creating recommendations that comprise of multiple complex solution components.
• Experience and knowledge of CRM and CPQ solutions including lead/opportunity management, creating product catalogs, pricing management, quote creation, quote to order process, order management, and common systems of integration.
• Experience working with Manufacturing customers to drive scalable solutions that support both front and back-office workflows.
• Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity
• Ability to gain and maintain certifications
• Ability to adapt and learn new features and capabilities
• Proven team player and team builder

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Relocation Assistance