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Scotiabank
ServiceNow Solutions Architect - APM & Service Mapping 1
Consulting
Senior
ServiceNow Role Type:
ServiceNow Modules:
Human Resources Service Delivery
IT Operations Management
IT Service Management
Incident Management
Integration Hub
Security Operations
Service Portal
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Human Resources
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
September 13, 2025
Scotiabank is seeking a ServiceNow Solutions Architect – APM & Service Mapping to design applications and map client business requirements. The role involves architectural direction, custom development, and technical expertise. The solution architect works with the Service Management Tools team to deliver complete solutions for customers.
Requirements
- Experience with ServiceNow APM and Service Mapping application/modules
- Hands-on experience with ServiceNow APM and Service Mapping configuration/implementation
- Hands-on experience with client-side development (UI Policies, Client Scripts, AJAX)
- Self-motivated and organized with a proven track record in ServiceNow technologies
- Strong presentation and communication skills
Benefits
- Diversity, Equity, Inclusion & Allyship
- Accessibility and Workplace Accommodations
- Upskilling through online courses
- Competitive Rewards program
- Community Engagement
Requirements Summary
B.S. or equivalent, 5-7 years in ServiceNow/Service Management, APM & SLM experience, and client-side development skills are required. Strong communication and presentation skills are essential
