Staff Inbound Product Manager

Staff Product Manager (IC4) role to drive product strategy, execution, and platform innovation for Connected Customer Experience (CCX) team, empowering 2,500+ Customer Success professionals.

Requirements

• 8+ years of software product management experience
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
• Exceptional ability to craft impactful PowerPoint presentations
• Proven ability to define product requirements and translate them into actionable roadmaps
• Strong ability to understand technical architecture, system design, and backend workflows
• Excellent communication and stakeholder management skills
• Ability to guide without authority and coach junior team members

Benefits

• Health plans, including flexible spending accounts
• 401(k) Plan with company match
• ESPP
• Matching donations
• Flexible time away plan
• Family leave programs