Staff Inbound Product Manager

Join ServiceNow as a Staff Inbound Product Manager and lead product development of AI-powered capabilities that increases support agent productivity and improves end-user experience. Communicate product priorities and build consensus, and work with multiple teams to guide projects through development and bring high-quality products to life.

Requirements

• Prior experience in launching AI-powered capabilities in CRM space
• 8+ years of software product management experience
• Strong prioritization skills and the discipline to focus on high-impact activities
• Experience defining and capturing product requirements and transforming them into a product roadmap
• Deep curiosity about customer needs and a track record in building customer relationships and delivering customer-centric solutions
• Ability to serve as a team lead and coach employees at lower levels

Benefits

• Equal Opportunity Employer
• Flexible work arrangements
• Inclusive work environment